Frequently Asked Questions

Whether you're placing your first order or you're a returning customer, our Frequently Asked Questions page is designed to provide quick answers to the most common queries. Learn more about our products, branding options, artwork requirements, ordering process, payment methods, delivery timelines, returns, and customer support. If you can't find the information you're looking for, our friendly Promoworx team is always ready to assist.

Straight answers to the questions Namibian buyers ask us most. 

ORDERING AND QUOTES

How do I place an order?

How do I get a quote?

How long is a quote valid?

MINIMUM QUANTITIES AND BULK ORDERS

Is there a minimum order quantity?

Can I order just one branded item?

Do you handle large corporate orders?

BRANDING AND ARTWORK

What branding methods do you offer?

Which branding method suits my product?

What artwork format do you need?

Can you design or redraw my logo?

Will the colours match exactly?

Do I approve a proof before production?

What happens if I spot an error after approval?

TURNAROUND AND DEADLINES

How long does an order take?

Can I speak to someone before I place an order?

Can you do rush orders?

What if I have an event deadline?

DELIVERY AND COLLECTION

Where do you deliver?

How much is delivery?

Can I collect my order?

Why do some items take longer to deliver?

RETURNS, FAULTS AND SUPPORT

What payment methods do you accept?

Do you require a deposit?

When is payment due?

Are prices inclusive of tax?

What makes up the price of a branded order?

RETURNS, FAULTS AND SUPPORT

What if my order arrives damaged or faulty?

Can I return branded goods?

What is your cancellation policy?

ABOUT THE BUSINESS

Who are Promoworx?

Where are you based?

How do I contact you?